Terms & Conditions
Please note that in placing any order the customer agrees to be bound by the following terms and conditions. Your Statutory Rights are unaffected.
Prices shown are in Sterling and include UK VAT at the current rate unless stated.
Metroretro Ltd accepts the following methods of payment:
- All major credit and debit cards with the exception of Amex.
- Cheques are accepted by post but funds must be cleared prior to collection or delivery of goods.
- Bank Transfers (bank details appear on all invoices)
- Cash on collection
A note about vintage and reclaimed items
Metroretro Ltd deals predominantly in vintage and reclaimed goods and as such these are classified as 'used'. In restoring or adapting we aim to retain the character of all items. In instances of dents and scratches in steel items that are polished we will endeavour to make good as much as possible but inevitably some traces will remain due to the nature of the material.
We kiln dry our reclaimed timber to a moisture content of 8-9% but we cannot guarantee that the timber won't acclimatise to its end user environment. This is simply down to the fact that timber is a natural material that reacts to the ambient moisture content of the air around it. Any shrinkage will be to an absolute minimum as the timber has already been kiln dried.
Returns and Refunds
We can only offer refunds in the event that an item supplied is not as described or is damaged in transit. Notification must be made within 24 hours of goods being received. Photographs and information relating to items on the website are aimed at giving as much information as possible, however if customers have particular requirements or require further clarification they are encouraged to contact Metroretro Ltd..
Many bespoke items require a deposit before work can commence. If an order is cancelled and the item is already in production the deposit will be retained to cover these costs.
It is the customer's responsibility to ensure that goods will fit into the space intended and can be successfully delivered into the property or premises. We are unable to offer refunds in the event that a piece of furniture does not fit. Customers unsure of anything in this regard are encouraged to contact Metroretro Ltd to discuss further. For commercial orders site visits can be arranged in the London area.