erms & Conditions
Please note that in placing any order the customer agrees to be bound by the following terms and conditions. Your Statutory Rights are unaffected.
Metroretro Ltd accepts the following methods of payment:
- All major credit and debit cards with the exception of Amex.
- Cheques are accepted by post but funds must be cleared prior to collection or delivery of goods.
- Bank Transfers (bank details appear on all invoices)
- Cash on collection
A Note About Vintage and Reclaimed Items
Metroretro Ltd deals predominantly in vintage and reclaimed goods and as such these are classified as 'used'. In restoring or adapting we aim to retain the character of all items. In instances of dents and scratches in steel items that are polished we will endeavour to make good as much as possible but inevitably some traces will remain due to the nature of the material.
We kiln dry our reclaimed timber to a moisture content of 8-9% but we cannot guarantee that the timber won't acclimatise to its end user environment. This is simply down to the fact that timber is a natural material that reacts to the ambient moisture content of the air around it. Any shrinkage will be to an absolute minimum as the timber has already been kiln dried.
Returns and Refunds
We can only offer refunds in the event that an item supplied is not as described or is damaged in transit. Notification must be made within 24 hours of goods being received. Photographs and information relating to items on the website are aimed at giving as much information as possible, however if customers have particular requirements or require further clarification they are encouraged to contact Metroretro Ltd..
Many bespoke items require a deposit before work can commence. If an order is cancelled and the item is already in production the deposit will be retained to cover these costs.
It is the customer's responsibility to ensure that goods will fit into the space intended and can be successfully delivered into the property or premises. We are unable to offer refunds in the event that a piece of furniture does not fit. Customers unsure of anything in this regard are encouraged to contact Metroretro Ltd to discuss further. For commercial orders site visits can be arranged in the London area.
Terms & Conditions of Hire
In these terms and conditions of hire, the following meanings shall apply:
“we, us, our” refers to Metroretro Ltd, Company 08467600.
“you, your” refers to the named person on the booking.
“your hire" means all arrangements and items sourced and organised for you by us.
- 01. Property Ownership
- 02. Payment Terms
- 03. Standard Hire Period
- 04. Extended Hire
- 05. Failure to Pay for or Return Items
- 06. Hire Item Condition
- 07. Delivery & Collection
- 08. Customer Pick-Up / Drop-Off
- 09. Cancellation Fees
- 10. Payment & Pricing
- 11. Risk Assessments & Safety
- 12. Extreme Circumstances / Force Majeure / Cancellation by Us
- 13. Item Setup
- 14. Competitions & Promotions
- 15. Hire Refusal
- 16. Copyright
- 17. Liability
- 18. Colours of Items
- 19. Disclosure
01. Property Ownership & Responsibility
01.1 All equipment and hire items are the property of us and remain so at all times throughout your hire.
01.2 By accepting these terms and conditions, you agree that you are solely responsible for the hire items at all times throughout your hire, from acceptance or pick up of the items until you return the items or they are accepted back by us.
02. Payment Terms
02.1 A non-refundable deposit of 20% is due upon booking unless the hire term is due to start within the following 14 days in which case full payment is due. Your items are not reserved for you until a payment has been accepted by us. You will receive a receipt as confirmation of your payment upon acceptance. The remaining 80% balance is due 48 hours before the date of hire, unless alternate payment options have been agreed by email upon booking.
2.2 Payment of your deposit is deemed an instruction of your booking. Items may be added, subject to availability and our own discretion. Items can also be swapped, up until 14 days before your event start date, but the value must not go below the agreed total hire value. If you wish to remove items but do not wish to take other items in exchange, no refunds or part refunds will be applicable. You will be billed for any additional hire value.
2.3 Our quotes are valid for 7 days. Price changes will not affect quotations within the 7 day period. However, after 7 days, if the deposit payment has not been made, prices will be amended to match our current inventory price.
03. Standard Hire Period
03.1 Unless specifically arranged at the time of booking, all standard hires are based on a total of three days:
- Day one: delivery/pick up.
- Day two: event/shoot.
- Day three: collection/drop off.
Please note that our standard delivery and collection hours are between 09:00 and 17:00 Monday to Friday. Weekend events include an extra day’s hire, as delivery will take place on Friday and collection will take place on Monday. No further costs will be incurred in this instance. Please see section 7.7 in relation to surcharges for requested delivery/collection outside of these standard times.
04. Extended Hire
04.1 Extended hire will be charged at 10% of the hire value for each additional day past the above three days and can be arranged upon booking.
05. Failure to Pay for or Return Items
05.1 If any items are not returned in the agreed time and we have not made an arrangement with you, you will be charged 50% of the three day hire value for each additional day the items are away from us. If items are not returned in the agreed time and this impacts another booking, you will be liable for the full value of the second booking. If items fail to be returned after an extended period of time (deemed so at our discretion), you will be liable for the full replacement value and we will exercise our right to pursue you legally for this cost.
05.2 If an agreement has been made to accept late payment, but a final payment deadline has passed, or if failure to pay a damage invoice has taken place, we will pass the debt on to a third party debt collection agency who add their own fees. We will then no longer hold responsibility for the collection of the debt or the fees that may be applied and you will need to liaise with the agency and pay them directly to settle the debt.
06. Hire Item Condition
06.1 On signing the delivery/pick up statement, you are agreeing that the items are in good condition and are as advertised. No complaint on the condition or quality of the items will be valid at a later stage if concerns have not been raised, or if inspection has not occurred before signing this statement. You may not request a reduction/refund on payment based on quality or condition of our items if this statement has been signed.
06.2 Breakages, missing parts & damages to items will be charged according to the full replacement value.
06.3 If an item you have booked is damaged or lost prior to your hire taking place you will be informed and every effort will be made to replace the item like for like. If this is not possible or if this is unsatisfactory, you will be entitled to a refund for that item only. No further compensation will be due.
06.4 Unless agreed by us in advance, all props are for indoor use only; any items used outside are done so entirely at the hirer’s risk.
06.5 Electrical items should be tested for functionality by the hirer prior to event usage.
07. Delivery & Collection
Please note that our standard delivery and collection hours are between 09:00 and 17:00 Monday to Friday and typically take place the day before and the day after your event or shoot.
07.1 If delivery and collection has been selected, hired items must be available for collection at the delivery address, unless otherwise agreed. Items must be collated and must not be left in an unsecured or unattended location. They will unload the items within 10 metres of the delivery vehicle, but manoeuvring props beyond this is your responsibility. Please ensure someone is available to help with unloading the vehicle and manoeuvring the props. Any extra expenses incurred where subsequent journeys and/or extra vehicles are made necessary, will be charged accordingly. Additional time spent beyond what is reasonable to collect items will also be charged accordingly. The items are your responsibility until they have been signed over to us. If no-one is present to sign over the items when they are collected, our decision is final as to the condition and availability of the items.
07.2 It is your responsibility to ensure all the items you have hired are returned to us by making sure all items are loaded by our driver. If items are left behind, it is your responsibility to return them to us as soon as possible, incurring any costs associated; including extended hire costs, if applicable.
07.3 It is your responsibility to ensure there is legal parking available to carry out the delivery and collection. We will not be held responsible for any costs incurred out of the necessity to park or if we are unable to deliver the items due to a lack of legal parking.
07.4 On return or collection of the items, we will not accept any goods other than those hired by you and specified on the order. We will notify you of any goods collected in error, which do not belong to us. Should they not be collected or a return arranged within 14 days, we reserve the right to dispose of them. Should you wish to have these items returned to you then it will be at your expense. It is your responsibility to organise and collate the items for collection or return.
07.5 Any person signing a delivery/collection note on behalf of the hirer is deemed to be authorised to do so. Please make us aware if you will not be there to sign for your hire.
07.6 If you selected customer pick up, we are assuming you have measured available space in your vehicle and taken into account the need for securing the items, alongside bringing protective material to avoid any damage in transportation. We will not supply this and if appropriate preparations have not been made and/or we feel the risk of damage to our props is too high to release them, we reserve the right to refuse you to transport the items in this way, with no recompense due to you.
07.7 Working Hours exclude Bank Holidays .Deliveries or collections which fall outside of reasonable daytime working hours will be subject to additional charges and should be discussed before any bookings are made. Please note that we cannot always guarantee out of hours delivery, even if a surcharge is paid; please contact us to confirm.
07.8 A guide time for delivery and collection can be sometimes given upon booking, if requested. However, please note that this is subject to change in order to fit in other bookings.
08. Customer & Pick-up / Drop-off
08.1 If you have chosen to drop back the items yourself, you must ensure the items are dropped off at Leighs Hall Farm Church Lane Little Leighs Essex CM3 1PG. You must not leave the items unattended outside our unit, or with neighbouring units unless we have agreed this in writing.
08.2 Customer Pick-ups and Drop-offs cannot be made on Bank Holidays or during the Christmas break. Please check Google and Facebook for up to date opening times relating to Christmas.
09. Cancellation Fees
09.1 See Terms & Conditions Standard Hire Period for hire period definition.
Please note that the 20% deposit is non-refundable in all scenarios:
- Between 21 and 14 days before day one of your hire: 75% of full hire value refunded.
- Between 13 and 7 days before day one of your hire: 50% of full hire value refunded.
- Less than 48 before day one of your hire: No refund available.
09.2 By paying the 20% down payment (where such deposit is applied) you are agreeing to our Terms & Conditions of hire. Once the 20% deposit has been paid items can be added to your order but not removed.
09.3 If you are seeking to postpone your event/shoot due to COVID-19 we require a minimum of 21 days prior to your event date as a notice period. This will be offered at our discretion and subject to availability. If we are unable to offer a postponement no refund shall be offered.
10. Payment Terms
10.1 A non-refundable deposit of 20% is due upon booking when booking more than 14 days ahead of the start of the hire term. Bookings made where the hire term commences within 14 days require payment in full. Your items are not reserved for you until the deposit or full payment has been accepted by us. You will receive a receipt as confirmation of your deposit payment upon acceptance. The remaining 80% balance is due 48 hours before the date of hire, unless alternate payment options have been agreed in writing upon booking.
10.2 Payment of your deposit is deemed an instruction of your booking. Items can be swapped, up until 48 hours before your event/shoot start date, but the value must not go below the agreed total hire value. If you wish to remove items but do not wish to take other items in exchange, no refunds or part refunds will be applicable. You will be billed for any additional hire value.
10.3 Our quotes are valid for 7 days. Price changes will not affect quotations within the 7 day period. However, after 7 days, if the deposit payment has not been made, prices will be amended to match our current inventory price.
11. Risk Assessments & Safety
11.1 Electrical items are PAT tested. All items are checked before and after hire and undergo regular maintenance. Due to the nature and age of some of the hire items they may not meet current EC regulations. We do everything we can to ensure the safety and safe handling of the items.
11.2 We are not responsible for any injury or damage to animals, property, persons or objects arising from the use of any equipment under hire. We shall not be liable for any direct, indirect or consequential loss, damage or additional costs that may arise as a result of the use of our hire items.
12. Extreme Circumstances / Force Majeure / Cancellation by Us
12.1 In the event of extreme weather or road conditions which result in us being unable to safely deliver or collect the hire goods, we reserve the right to alter the arrangements for delivery or collection and shall not be liable to for any losses or costs to you that may arise as a result.
12.2 We reserve the right to cancel in extreme circumstances that make your hire unviable, up to and including the day of your hire. We are the ruling party on deciding if the hire is unviable and we will not be liable for any compensation or additional costs you may incur as a result of our cancellation, however a full refund will be issued.
3. Item Setup
13.1 You are hiring the items from us; we do not run a styling service and therefore are not obliged to set the items up. Please ensure you have someone on hand who is prepared to set up the items; our delivery drivers are drivers only. Some items require two or more people to assemble or setup. We will let you know upon booking which items these are.